Welcome to Snowplus Malaysia Official Website
Vape More, Spend Less

Track Your Order

Delivery & Tracking

Once you’ve placed your order successfully, you should be able to receive

1. A purchase confirmation from your payment's provider.

2. An order confirmation from us.

3. Within 1-3 Business Days, you should be able to receive a shipping confirmation once your order is ready to be sent to you. You could find the order tracking number in "order details" or "shipping confirmation" notified in email.

(a) Track my Order

Our logistic will received and processed your order upon received the order. We will arrange with our warehouse and shipping companies to put your items order together to send to you, generates an individual tracking number. Since this process involves multiple steps of coordination between internal and external parties, it doesn’t happen instantly.

Note: Please check your email inbox to see if you have already received your tracking number, which is usually sent to you after 5 days of issuing your order confirmation.

To track your orders delivery :   https://www.fmx.asia/

(b) Delivery Lead time

In most cases, your order is shipped directly from our warehouse to you through selected courier service which provides the fastest and safest shipping method for your orders to reach to you. 

Confirmed orders will be shipped out from our warehouse within 1-2 business day(s) if they are placed before 12 noon, Monday – Friday, excluding public holidays.

Orders placed on Friday after 12 noon and over the weekend will be processed on the following Monday, excluding public holidays.

Lead times as follows :

STANDARD SHIPPINGShipping AreaShipping TimeCosts
West Malaysia1 -3 business day

(Depending on situation)

Up to 3kg - RM 5.00

For additional - RM 1.00

East Malaysia5 -7 business day

(Depending on situation)

Up to 3kg - RM 13.00

For additional 0.5kg - RM 6.00

Addition to the above, we seek your understanding, there might be instances of events/ incidents that we can’t control and delay on parcels will be anticipated:

  • Freight delay for East Malaysia
  • Saturdays, Sundays and Public Holidays. Do note that only business days is counted for shipping days. Saturday, Sunday and Public Holidays are excluded.
  • National holidays or special monthly sales Festivals (10.10 , 11.11 , 12.12 etc...)
  • Bad weather